Refund and Returns Policy – bigevis.xyz

1. Introduction

At bigevis.xyz, we are committed to providing high-quality smart makeup mirrors. If you are not completely satisfied with your purchase, our Refund and Returns Policy ensures a smooth and hassle-free process for resolving any concerns.

2. Eligibility for Returns

  • Returns must be requested within 14 days of delivery.

  • Items must be unused, in original packaging, and in resalable condition.

  • Returns due to defects or damage must include photographic evidence.

3. How to Initiate a Return

  • Contact us at info@bigevis.xyz with your order number and reason for return.

  • Our team will provide return authorization and shipping instructions.

  • Ship the item back to us within 7 days of receiving return approval.

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refund Process

  • Refunds are processed within 5-7 business days after receiving and inspecting the return.

  • Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable.

5. Exchanges

  • We only offer exchanges for defective or damaged items.

  • If you need an exchange, contact us at info@bigevis.xyz.

6. Non-Returnable Items

  • Used or damaged items (unless defective upon arrival).

  • Clearance or promotional items.

  • Gift cards.

7. Customer Support

  • For any inquiries about our Refund and Returns Policy, reach out to us:

    • Address: 704 N Union St, Whitesboro, TX 76273, USA

    • Phone: (940) 665-7021

    • Email: info@bigevis.xyz

  • Our support team is available Monday – Friday, 9 AM – 5 PM (CST).

8. Policy Updates

  • We may update our Refund and Returns Policy at any time.

  • Changes will be posted on this page.

Thank you for shopping with bigevis.xyz – your trusted store for smart makeup mirrors!